FAQs
Frequently Asked Question
Browse through our FAQ section to find answers to common queries about Gangtong Stationery’s products, services, and ordering processes.
1.When can I get the price?
Usually the inquiry will be quoted within 24 hours. If it is urgent, please call us or email us directly so that we will regard your inquiry priority.
2.How can I get a sample to check your quality and How long?
a) If you just need a sample in hand not customized to check our quality, it can be sent to u for free, as long as you prepay for the express courier cost or choose to deiiver it via your express account; If it is customized, u need to pay for the sample cost and send us artwork(if printed), which can be refunded after order confirmation with a required qty.b) Usually 1-7 days approx for samples and 3-7 days approx for express delivery.
3.What about the lead time for mass production?
Honestly, it depends on the order quantity and the season you place the order.Generally speaking, 15-30 days approx, so we suggest that you start inquiry 60 days before the date you would like to get theproducts in your hand.
4.Which payment methods are acceptable to us?
We can accept T/T.Cread card,Master Card,Paypal,Western Union Alipay,et...
5.Which logistics methods can you choose?
DHL, FedEx, China Post, EMS, air, sea, UPS,Aramex,TNT, etc...
6.The trade terms methods we can offer are as follows
1.EXW（Ex Works）2.FOB（Free On Board） 3.DDP（Delivered Duty Paid）4.FCA（Free Carrier）5.CFR（Cost and Freight）6.CIF（Cost, Insurance and Freight）7.CPT（Carriage Paid To）8.CIP（Carriage and Insurance Paid To）9.DAT（Delivered at Terminal）10.DAP（Delivered at Place）11.FAS（Free Alongside Ship）
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